Client Services

Centered on principles of engineering and process management, Troilo & Associates™ has applied a unique and incisive rigor to the science of business travel and expense management since 1998. Our clients crave actionable data and comparable analysis on every aspect of their travel programs. Troilo & Associates™ delivers a needs-driven portfolio of services, including:

Strategic Development and Planning

• Best Practice Comparable Analysis: industry trending, business processes and performance goals
• Operating Model Benchmarking: like-kind and readiness assessment
• Financial Analysis: return on investment and recovery planning
• Mobilization & Implementation: integrating disciplines and project management requirements

Technical Products Selection, Design and Applications

• Business Requirements Scope Development: current & future technology platforms
• Systems Security Documentation Analysis: authentication security, PCIDSS
• RFP Facilitation & Management Oversight: neds and requirements, evaluation score card, coordinate demonstrations; pre -selection confirmation inspection
• Contract Negotiation Considerations/ Recommendations
• Project Implementation Management

Travel Program Audits and Asset Recovery

• Rate Audits For Airfare/Hotel/Car Rental: real-time audit of lowest rate achievement & preferred supplier usage
• Travel Agency Audit: an in-depth analysis of providers performance tocontract terms/ conditions/service level requirements
• Asset Recovery: in-depth review of asset management controls & processes; facilitate negotiation

Strategic Sourcing / Vendor Management

• Airline Preferred Supplier Analysis
• Contract modeling
• Available "share flights" analysis-non-stop and direct
• Co-exist supplier combinations
• Rate comparisons across all airlines in top cities
• Value add opportunities
• Hotel Program Development: comprehensive analysis of hotel needs; bid and selection process for hotel program
• Ground Transportation: comprehensive analysis of car rental & limo needs; bid and selection process for ground program
• Payment System Analysis: comprehensive analysis of payment system needs; bid and selection process for payment system program

Business Case Development

• Impact Assessment: risks, goals and objectives
• Estimated Potential Savings: start up; year over year; measured against growth/attainment
• Change Management Expectations; impact to organization; timing; roles & responsibilities

Financial Planning

• Operating Model Comparison
• P & L Evaluation (current & future state)
• Industry Norms
• Define ROI Expectation

Other Client Services

• Integration Of Environmental Initiatives
• Meetings And Events Consolidation
• Payment System Analysis, Selection And Negotiation
• Structured Continuous Improvement Strategies
• Maximized Return On Investment
• Utilizing OnDemand technologies and services
• Enhancing processes and procedures
• Managing resources
• Negotiating supplier programs
• Strategic Business Planning (360° View)
• Policy development / refinement
• Manage behavioral change
• Relevant systems integration
• Supplier sourcing
• Safety and security systems and services